Refund policy

Return & Refund Policy

Returns
You can request a return within 7 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please keep your receipt or proof of purchase.

To start a return, contact us at info@seby-store.com or +961 78 983 386 with your order number. Items sent back without first requesting a return will not be accepted.

Return shipping
The customer pays for return shipping, unless the item is defective or we sent the wrong item. In those cases, we cover the cost.

Damaged, defective or wrong items
Please check your order when it arrives. If an item is defective, damaged or not what you ordered, contact us immediately so we can look into it and make it right.

Sale items
Items bought during a sale or at a discounted price are final sale. They cannot be returned or refunded, unless they arrive defective, damaged or incorrect.

Exchanges
The fastest way to get a different item is to return the one you have, and once the return is accepted, place a new order.

Refunds
Once we receive and inspect your return, we will let you know whether the refund is approved. If approved, it will be sent within 5 business days using the same payment method as the order, or another method we agree with you for cash-on-delivery orders.